A OneSpace subscription gives you the complete product, billed monthly or yearly. It renews automatically until you cancel, and cancelling takes about a minute online. There is no cancellation fee and no phone call needed.
Monthly and yearly plans
Both plans include exactly the same features. The only difference is how often you pay: the monthly plan bills every month, the yearly plan bills once a year at the price shown at checkout. You can switch between the two plans in the billing portal.
Automatic renewal
Your subscription renews by itself at the end of each period, so your protection never lapses. Before a yearly renewal we send a reminder email about 30 days ahead. It states the renewal date and the amount, and it contains a link to manage or cancel. A renewal should never take you by surprise.
How to cancel
- Open any subscription email from us, such as your receipt or the renewal reminder.
- Click the Manage subscription link. It opens your personal billing portal.
- Choose Cancel.
Cancelling stops all future charges. Your premium features stay active until the end of the period you have already paid for, and nothing is deleted. If you cannot find any subscription email, contact support and we will send you a fresh portal link.
Your 14-day right of withdrawal
As an EU consumer you can withdraw from a new subscription within 14 days of purchase and get your money back, no questions asked. Email support from the address you used at checkout and ask for a refund. Refunds always go back to your original payment method.
After your first yearly renewal
Once a yearly subscription has renewed for the first time, it becomes cancellable at any time with one month's notice. If you cancel part way through a renewed year, we refund the fully unused months of what you prepaid, pro rata. A renewal is never a lock-in for another full year.
If a payment fails
If a renewal payment fails, your subscription stays active while we retry automatically and email you; see What happens when a payment fails for the details.
Invoices and receipts
Every payment triggers a receipt email with the details of the charge. The billing portal, reached through the same Manage subscription link, holds your invoice history in one place.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.