Nothing bad happens straight away. When a subscription payment fails, we retry it automatically and email you up to three notices over roughly three weeks. Your subscription stays active while we retry, your files are safe, and nothing is deleted.
What happens step by step
- The payment fails. This is almost always an expired card or a temporary bank decline.
- We retry automatically and send up to three notice emails over roughly three weeks. Each one contains a link to fix the payment.
- If every retry fails, premium access pauses. It resumes as soon as a payment succeeds.
Retries are attempts to collect the same single renewal, never extra charges. You will never pay more than your plan price.
How to fix it
- Open any of the payment notice emails.
- Click the Update payment method link. It opens your personal billing portal.
- Enter a working payment method. The renewal is collected on the next retry and everything continues as before.
If your card looks fine
Banks sometimes decline a valid card, for example for online or recurring payments. Check with your bank first. If they see nothing wrong, email us and we will look into it from our side.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.