Most missing emails are sitting in the spam or junk folder, or are simply still on the way. Search your mailbox for "onespacesecurity", check spam, and allow up to 10 minutes for delivery. Then follow the steps below for the email you are missing.
Account confirmation email
We send this when you create an account in the app, so you can confirm your email address.
- Wait up to 10 minutes. Delivery can take a moment.
- Check your spam or junk folder and search for "onespacesecurity".
- Still nothing? Open the app and request the confirmation email again from the signup screen.
Order or receipt email
We send this straight after a purchase in our web store. It contains your licence key. The licence key is the same thing as the voucher code, so this email is also your voucher. There is no separate voucher email.
- Search your mailbox for "onespacesecurity".
- Check your spam or junk folder.
- Also check the mailbox of the email address you entered at checkout, if it is different from your usual one.
Good to know: if the email you used at checkout is the same as your app account email, premium activates automatically within minutes. You may not need the code at all.
Renewal reminder
We send this about 30 days before a yearly subscription renews. It states the renewal date and price, with a link to manage or cancel. It needs no action from you. If you expected one and it has not arrived, check spam first, then email us and we will confirm your renewal date.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.