When you buy OneSpace on our website, we add the purchase to your OneSpace app account for you, as long as the email address you used at checkout is a confirmed address on that account. Your purchase belongs to the account, not to one device, so it works on every device where you sign in.
Lifetime licence
- Already have an app account with your checkout email address, and have you confirmed it? We add the licence within a few minutes of your payment. There is nothing to redeem.
- No account yet? Install the app, sign up with your checkout email address and confirm it with the link we email you. We add the licence within a few minutes of you confirming.
Signing in on its own doesn't add anything. What counts is that the address is confirmed on your account.
To see it, open the app, go to More > OneSpace Spectrum and pull down to refresh.
We keep the purchase waiting for a confirmed address for up to 24 months. After that, redeem your licence key as described below.
Redeeming your licence key yourself
Your order email contains a licence key. It is the same thing as a voucher code. You only need it if:
- you want the licence on an account that uses a different email address from your checkout one. If you bought on or after 1 October 2026, do this before any OneSpace account confirms your checkout address. Once one does, we add the licence to that account;
- you bought more than one licence in one order. We add one per order automatically; the other keys are yours to redeem or give away;
- you bought before 1 October 2026, when we did not add licences automatically yet.
You can redeem a key in a browser on any device. On a Mac, Android or Windows device you can also do it in the app.
In a browser
- In the app, sign in to the account you want the licence on, or create one, and confirm its email address.
- Go to redeem.onespacesecurity.com.
- Enter that account's email address and your licence key, then confirm.
- Back in the app, go to More > OneSpace Spectrum and pull down to refresh.
In the app (Mac, Android and Windows)
- Sign in to the account you want the licence on.
- Go to More > OneSpace Spectrum and choose Redeem a voucher code.
- Enter your licence key. The app tells you when the licence is active.
The link only shows while the plan on that screen says Free. The iPhone and iPad app doesn't have it. If you don't see it, use a browser.
Once a licence is on an account, its key can't move it to another account.
Subscription
If your checkout email address is confirmed on your app account within 14 days of paying, we add the subscription to that account automatically. If we can't, we email you an activation code (subject "Activate OneSpace on your devices"). Redeem it in a browser or in the app, as described above. Tip: use your checkout email address for your app account, and renewals are added by themselves.
Your key or code is refused
The redeem page shows "Email or voucher is invalid". The app shows "The voucher code is invalid".
- Your licence may already be on your account. Open the app signed in to the account that uses your checkout email address, go to More > OneSpace Spectrum and pull down to refresh.
- On the redeem page, the email address you enter must belong to your OneSpace app account and be confirmed. An address you haven't confirmed gets the same message.
- Check the key for typing errors.
If the licence has gone to the wrong account, or none of this helps, email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.
Order email missing?
If your order email has not arrived after ten minutes, see Didn't receive an email from us?