In most cases you do not need to redeem anything. If the email address you used at checkout is the same as the email on your OneSpace app account, your purchase activates automatically within a few minutes, whether it is a lifetime licence or a subscription. Sign in to the app, give it a moment, and the premium features appear.
Your purchase is linked to your account, not to one device. Once it is active it works on every device where you sign in.
Redeeming a code
Used a different email address at checkout, or no app account yet? Then activate with the code from your order email (for a subscription, the activation email). The licence key in that email is the voucher code; they are one and the same thing. The steps are the same for lifetime and subscription purchases. Redeeming happens in a browser, not inside the app.
- Install the OneSpace app and sign in. No account yet? Create one first and confirm the email we send you. Tip: sign up with your checkout email address, and future purchases and renewals will then activate by themselves.
- In a browser, go to redeem.onespacesecurity.com.
- Enter the email address of your OneSpace app account and the code from your email, then confirm.
- Back in the app, pull the OneSpace Spectrum screen down to refresh. Your purchase is now active.
Something not working?
If your order email has not arrived after ten minutes, or the redeem page says your email or code is invalid, see I have not received my voucher.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.