Your username cannot be recovered. We can reset a forgotten password by email, but there is no lookup and no reset link for usernames, not even for our support team.
Worth trying first
- Check anywhere you kept notes when you signed up: a password manager, a notebook, an old email.
- Try exact spelling variants of the name you usually pick: capital letters, numbers, dots or underscores.
If it is truly lost
Create a new account with a new username. If you have a premium licence, email support@onespacesecurity.com from the email address you used at checkout, include your order number, and we will look at what is possible for your licence.
Write your new username down and keep it somewhere safe. Passwords can always be reset. Usernames cannot.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.