Write to support@onespacesecurity.com from the address you used when you bought or signed up, and we will look your username up and send it to you. If you have an order number, include it, as that makes the match quicker.
For your security we can only look up accounts tied to the address you write from. If you think you signed up with a different address, write to us from that one.
Worth trying first
- Check anywhere you kept notes when you signed up: a password manager, a notebook, an old email.
- Try exact spelling variants of the name you usually pick: capital letters, numbers, dots or underscores.
Either of those is quicker than waiting on a reply. If nothing turns up, write to us and we will find it.
Forgotten your password as well?
That one you can fix yourself. Use the forgotten password option in the app, and we will email a reset link to the address confirmed on your account.
Once you are back in
Write your username down and keep it somewhere safe. Your licence belongs to the account rather than to the machine, so the username is what you need the next time you install OneSpace on something new.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.