Every purchase in the OneSpace web store comes with the EU 14-day right of withdrawal: tell us within 14 days of buying and you get your money back, no questions asked. This applies to subscriptions and lifetime licences alike.
How to request a refund
- Email support@onespacesecurity.com from the address you used at checkout.
- Include your order number (it is in your receipt email).
- We confirm the refund, and the money goes back to your original payment method. Card refunds typically appear on your statement within 5 to 10 business days.
Yearly subscriptions that have renewed
After a yearly subscription's first renewal you can cancel at any time with one month's notice, and we refund the fully unused months of what you prepaid, pro rata. See Yearly renewal and cancelling after the first year.
Bought through the App Store or Google Play?
Apple and Google handle those payments, so refunds run through them: request the refund in your App Store or Google Play purchase history. We cannot issue those refunds ourselves.
Still stuck? Email support@onespacesecurity.com from the address you used at checkout and include your order number. A real person reads it.